Steelway Brickhouse, based in West Bromwich, produces precision-engineered access covers and frames for use across the Water, Sewer, Telecommunications, Power, Rail, Domestic, Industrial and Commercial markets - in mild steel, stainless steel, and aluminium.

Part of the Northern Industries Group, Steelway Ltd is a long-established specialist in the design and manufacture of high-quality steel fabrications, access covers and bespoke metalwork solutions. With almost a century of experience, we are recognised throughout the UK construction and infrastructure sectors for our engineering excellence, product innovation and unwavering commitment to quality.

About the Role

We are seeking an enthusiastic and organised Internal Sales Coordinator to join our busy sales team in West Bromwich.

Reporting to the Sales Office Manager, you will play a key role in supporting the day-to-day running of the department - handling enquiries, processing orders, liaising with clients, and ensuring the smooth flow of information between departments.

This is an ideal opportunity for someone with strong communication and administrative skills who enjoys a fast-paced environment and is keen to develop a long-term career within a well-established engineering and manufacturing business.

Key Responsibilities

• Handle incoming calls and customer enquiries in a professional and efficient manner.
• Have sufficient product and technical knowledge to accurately prepare and submit quotations, ensuring all details align with quotations and client requirements.
• Communicate effectively with externally based sales representatives as well as manufacturing personnel to ensure clarity when handling customer enquiries.
• Follow up quotations and gather information to help secure orders in line with our targets.
• Proactively approach merchants/contractors/designers/architect to introduce our product and obtain enquiries for follow up by our external sales team.
• Acting as the customer's main contact, be responsible for managing the efficient progression of orders and projects through to completion.
• Maintain and update records, files, and CRM systems with all client interactions, quotations, and orders.
• Participate in progress meetings with customers as required, assisting in both the pre-meeting preparation and implementation of any agreed action points.
• To aid in the resolution of after sales queries
• Provide general administrative support and departmental housekeeping.

Key Skills & Experience

• Previous experience in a sales support, estimating, or customer service role preferred (within a manufacturing or engineering environment advantageous)
• Excellent communication and relationship-building skills.
• Strong attention to detail and accuracy in documentation.
• Proficient in Microsoft Office
• Experience using a CRM to accurately manage records.
• Highly organised with the ability to manage multiple tasks and priorities.
• Proactive, positive, and eager to learn within a technical sales environment.

What We Offer

• Company pension scheme.
• Opportunities for professional development & training.
• 32 days holiday including bank holidays.
• Cycle to work scheme.
• Bank Holiday & Christmas shutdown.

Hours of Work

Monday – Thursday: 08:30 – 16:45 & Friday: 08:30 – 15:30 (37.5 hours per week, office based)

If you think you would be right for this role, please send your CV and Covering Letter to cv@steelway.co.uk